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Knowledge & admin / Example workflow

Find the answer in your own knowledge.

Explore a focused assistant that answers from approved material and points to its sources.

The everyday challenge

What happens today.

Useful knowledge is spread across documents and folders. A few experienced people become the route to answers, even when the information already exists.

A possible workflow

What could work better.

  1. 01

    Choose trusted material

    Select an approved collection of current documents and define who may use them.

  2. 02

    Connect questions to sources

    Build a scoped assistant that finds relevant information and shows its references.

  3. 03

    Test answers and handovers

    Try real questions, check gaps and agree when the assistant should ask a person to help.

What we would aim to improve

Faster access to consistent information, with a route back to the underlying source.

Agree the evidence

How we could measure it.

Choose the measures and baseline together before a pilot. These are proposed checks, not claims of results already achieved.

01 / Success measure

Time to find an accepted answer

02 / Success measure

Answers supported by the correct source

03 / Success measure

Questions correctly escalated when information is missing

Another angle on better work.

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