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Knowledge & admin / Example workflow

Give incoming documents a useful first pass.

Extract the important details and put uncertain items in front of the right person.

The everyday challenge

What happens today.

Someone opens each document, copies details into another system and checks what is missing. Small differences in layout and incomplete information interrupt the flow.

A possible workflow

What could work better.

  1. 01

    Agree the intake route

    Choose the document types, required fields and where documents will arrive.

  2. 02

    Extract and flag

    Prepare the useful information and highlight missing or uncertain fields.

  3. 03

    Review the exceptions

    A person checks exceptions before approved information moves to its agreed destination.

What we would aim to improve

Less manual copying, with attention directed towards the items that need judgement.

Agree the evidence

How we could measure it.

Choose the measures and baseline together before a pilot. These are proposed checks, not claims of results already achieved.

01 / Success measure

Handling time per document

02 / Success measure

Field accuracy in reviewed samples

03 / Success measure

Documents requiring manual correction

Another angle on better work.

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